English 19TroubleshootingRefer to the chart below when this product does not function properly. If the problem you areexperiencing is not listed below or if the instruction below does not help, turn off the product,disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics ServiceCenter.Symptom Check/RemedyI cannot eject the disc. • Is the power cord plugged securely into the outlet?• Turn off the power and then turn it back on.Playback does not startimmediately when thePlay/Pause button is pressed.• Are you using a deformed disc or a disc with scratches on the surface?• Wipe the disc clean.Sound is not produced. • No sound is heard during fast playback, slow playback, and stepmotion playback.• Are the speakers connected properly? Is the speaker setup correctlycustomized?• Is the disc severely damaged?The remote control does notwork.• Is the remote control being operated within its operation range of angleand distance?• Are the batteries drained?• The product is not working.(Example: The power goes out orthe front panel key doesn't workor a strange noise is heard.)• The product is not workingnormally.• While “NO DISC” message appears on the display of the product, pressand hold the STOP (@) button on the product for longer than 5 secondswith no disc (RESET function).Using the RESET function will erase all stored settings.Do not use this unless necessary.Can't receive radio broadcast. • Is the antenna connected properly?• If the antenna's input signal is weak, install an external FM antenna in anarea with good reception.Troubleshooting