English 19TroubleshootingRefer to the chart below when this product does not function properly. If the problem you areexperiencing is not listed below or if the instruction below does not help, turn off the product,disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics ServiceCentre.Symptom Check/RemedyI cannot eject the disc. • Is the power cord plugged securely into the outlet?• Turn off the power and then turn it back on.Playback does not startimmediately when thePlay/Pause button is pressed.• Are you using a deformed disc or a disc with scratches on the surface?• Wipe the disc clean.Sound is not produced. • No sound is heard during fast playback, slow playback, and stepmotion playback.• Are the speakers connected properly? Is the speaker setup correctlycustomized?• Is the disc severely damaged?The remote control does notwork.• Is the remote control being operated within its operational angle anddistance range?• Are the batteries drained?• The product is not working.(Example: The power goes out orthe front panel key doesn't workor you hear a strange noise.)• The product is not workingnormally.• Run the reset function. With the “NO DISC” message on the display ofthe product and no disc in the disc slot, press and hold the STOP (@)button on the product for more than 5 seconds.Using the RESET function will erase all stored settings.Do not use this unless necessary.Can't receive radio broadcast. • Is the antenna connected properly?• If the antenna's input signal is weak, install an external FM antenna in anarea with good reception.Troubleshooting