Samsung HT-J7500W User Manual

Also see for HT-H7500WM: User manual User manual

Contents

59 - EnglishAppendixTroubleshootingRefer to the table below when this product does not function properly. If the problem you are experiencing is not listedbelow or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearestauthorized dealer or Samsung Electronics Service Centre.Symptom Check/RemedyYou cannot eject the disc. ~ Is the power cord plugged securely into the outlet?~ Turn off the power, and then turn it back on.Playback does not start. ~ Check the region number of the Blu-ray/DVD disc.A Blu-ray/DVD disc purchased from abroad may not be playable.~ CD-ROMs and DVD-ROMs cannot be played on this product.~ Make sure that the rating level is correct.Playback does not startimmediately when youpress the p button.~ Are you using a deformed disc or a disc with scratches on the surface?~ Wipe the disc clean.No sound. ~ The home cinema does not play sound during fast playback, slow playback, andstep motion playback.~ Are the speakers connected properly? Is the speaker setup correctly customized?~ Is the disc severely damaged?HT-J7500W : You can onlyhear sound from a fewspeakers, but not all 6.~ On certain Blu-ray/DVD discs, sound is output from the front speakers only.~ Check if the speakers are connected properly.~ Adjust the volume.~ When playing audio from a CD, the radio, or a TV, the unit outputs sound to thefront speakers only.HT-J7750W : You can onlyhear sound from a fewspeakers, but not all 8.HT-J7500W : Dolby Digital5.1 CH Surround Sound isnot produced.~ Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH SurroundSound is produced only if the disc is recorded with 5.1 channel sound.~ Is the audio language correctly set to Dolby Digital 5.1-CH in the informationdisplay?HT-J7750W : Dolby Digital7.1 CH Surround Sound isnot produced.~ Is there "Dolby Digital 7.1 CH" marked on the disc? Dolby Digital 7.1 CH SurroundSound is produced only if the disc is recorded with 7.1 channel sound.~ Is the audio language correctly set to Dolby Digital 7.1-CH in the informationdisplay?The remote control doesnot work.~ Are you operating the remote within its operational range and within the properangle relative to the sensor?~ Are the batteries drained?~ The disc is rotating butthere is no picture.~ Picture quality is poorand the picture isshaking.~ Is the TV power on?~ Are the video cables connected properly?~ Is the disc dirty or damaged?~ A poorly manufactured disc may not be playable.Audio language andsubtitles do not work.~ The Audio Language and subtitle functions will not work if the disc does notcontain them.