Samsung Digital Presenter Software User Manual

Contents

troubleshooting

appendix28_ appendixProblem Solution“The program is already running.”Error MessageThis is the case that you simply run the program again that is currently running.y If you re-run the currently running program, it does not open another instance ofthe program. You will just see an error message.y Wait for the program running; Disconnect the USB cable and connect again ifterminated abnormally, or force terminate SDP USB Viewer processor in TaskManager and run the program again.If the device is not recognized y If the digital presenter is not recognized by the system, reboot your system and tryagain.“Cannot record. Check save pathor storage’s available space.”Error Messagey In Windows Vista or Windows 7, you may have limited access to the file dependingon the user permission. Try again with the administrator account, or save the file inthe folder (normally, C:\~) that you have access to.y The same message appears if available storage space is insufficient. Check thestorage device’s remaining free space.“Fail to save the image.”Error MessaYou will see the error message in the following cases:y You have specified the Quick Save or image saving path to an unavailable foldersuch as CD-ROM drive, or try to save a write-protection removable disk. Change itto an internal HDD path and try again.y The library required to save the image is deleted or damaged. Uninstall the digitalpresenter and install it again.The video playback is too slow.y The USB device uses CPU resources for data transfer. If your PC has a lowspecification or you are running background applications that occupy much ofthe system resources, the USB viewer may be deteriorated in performance. It isrecommended to run the USB Viewer of the digital presenter alone if possible.y If you are using an integrated graphic adapter of DVMT (Dynamic Video MemoryTechnology) type, the low-specification graphic adapter has a limit to process theimage, causing deteriorated performance or unintended overlap of images.y USB Viewer program uses Windows Media Video Decoder.If installed other codecs on the computer, it may cause degraded performance.The video is not played properly.y If the video clip is not played properly, upgrade the player’s CODEC with the latestversion and try again.y The video clip recorded by the presenter is compressed using MJPG CODEC. It isrecommended to upgrade the player with the latest CODEC supporting MJPEG.If the USB cable was removedwhile in running the program, itcannot be properly terminated.y Depending on conditions of the user’s computer, the program may not terminateproperly. Terminate the SDP USB Viewer in Task Manager to exit the program.

/ 29

Related manuals for Samsung Digital Presenter