TABLE OF CONTENTSABOUT THIS BOOKTHINGS YOU SHOULD KNOWUSER ORIENTATION...................................................................................................2HOOKFLASH.................................................................................................................2C.O. LINES.......................................................................................................................2DISTINCTIVE RINGING .............................................................................................3SYSTEM TONES.............................................................................................................3OUTSIDE CALLSMAKING AN OUTSIDE CALL..................................................................................5ANSWERING AN OUTSIDE CALL.........................................................................5UNIVERSALANSWER................................................................................................5SENDING A FLASH......................................................................................................6R E C A L LD I A L TONE...................................................................................................6BUSY LINE QUEUING WITH CALL-BACK .........................................................6INTERCOM CALLSCALLING OTHER STATIONS...................................................................................7ANSWERING INTERCOM CALLS ..........................................................................7BUSY STATION CALLBACK......................................................................................7BUSYSTATION CAMP-ON........................................................................................7CALLING YOUR SYSTEM OPERATOR..................................................................8CALL PROCESSINGHOLDING CALLS.........................................................................................................9HOLD RECALL..............................................................................................................9RETRIEVING CALLS ON HOLD AT ANOTHER STATION.............................9CONSULTATION HOLD.............................................................................................9TRANSFER RING CALLS .........................................................................................10TRANSFER WITH CAMP-ON.................................................................................10TRANSFER RECALL ..................................................................................................11CALL WAITING...........................................................................................................11SETTING UPA CONFERENCE...............................................................................11FORWARDING YOUR CALLS ................................................................................12i