Samsung BD-H6500 User Manual

Also see for BD-H6500: User manual User manual User manual User manual User manual

51 English07 AppendixTroubleshootingBefore requesting service, please try the following solutions.PROBLEM SOLUTIONNo operation can be performed with theremote control.• Check the batteries in the remote control. They may need replacing.• Operate the remote control at a distance of no more than 20 feetfrom the product.• Remove the batteries and hold down one or more buttons forseveral minutes to drain the microprocessor inside the remotecontrol to reset it. Reinstall the batteries and try to operate theremote control again.The disc does not play. • Ensure that the disc is installed with the label side facing up.• Check the region number of the Blu-ray Disc/DVD.The disc Menu does not appear. • Ensure that the disc has disc menus.The prohibition message appears on thescreen.• This message appears when an invalid button is pressed.• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).• You've requested a title or chapter number or search time that is outof range.Play mode differs from the Setup Menuselection.• Some of the functions selected in the Setup Menu may not workproperly if the disc is not encoded with the corresponding function.The screen ratio cannot be changed. • The Screen Ratio is fixed on your Blu-ray Disc/DVD.• This is not a problem with the product.No audio. • Make sure you have selected the correct Digital Output in the AudioOptions Menu.The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (forexample, 1080p), you may not see a picture on your TV.• Press the @ button (on top panel) for more than 5 seconds with nodisc inside. The initialization message appears on the screen, andthe player turns off automatically. When you turn your product onagain, all the settings will be reset.• When the factory default settings are restored, all stored user BDdata will be deleted.Forgot password. • Press the @ button (on top panel) for more than 5 seconds with nodisc inside. The initialization message appears on the screen, andthe player turns off automatically. When you turn your product onagain, all the settings will be reset.Don't use this unless absolutely necessary.• When the factory default settings are restored, all stored user BDdata will be deleted.