AppendixPROBLEM SOLUTIONBD-LIVEI cannot connect to the BD-LIVE server. • Test whether the network connection is successful using the NetworkStatus function. (See page 21)• Check whether a USB memory device is connected to the player.• The memory device must have at least 1GB of free space to accommodatethe BD-LIVE service.You can check the available size in BD Data Management. (See page 22)• See if the BD-LIVE Internet Connection option is set to Allow(All).• If all above fails, contact the contents provider or update to the player to thelatest firmware.When using the BD-LIVE service, an erroroccurs.• The memory device must have at least 1GB of free space to accommodatethe BD-LIVE service.You can check the available size in BD Data Management. (See page 22)| NOTE |\ When the factory default settings are restored, all stored user BD data will be deleted.RepairsIf you contact us to repair your player, an administration fee may be charged if either:1. An engineer is called out to your home at your request and there is no defect in the product.2. You bring the unit to a repair centre and there is no defect in the product.We will provide you with the amount of the administration fee before we make a home visit or begin anywork on your player.We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, orcontact Samsung Customer Care before seeking to repair your player.| 56 English