42High Definition Digital Television Recorder11. Guarantee TermsATTENTIONIn order to apply the guarantee, you should contact your retaileror Sagemcom helpdesk at 08450 900 316.Proof of purchase will be required. Should any malfunctioning arise,the retailer or Sagemcom helpdesk will advise you what to do.If you bought your equipment from Sagem Communications SAS directly, the following shall apply:1) Sagem Communications SAS undertakes to remedy by repair, free of charge for labour andreplacement parts, any defects in the equipment during a period of twelve (12) months from the date oforiginal delivery of the equipment, where those defects are a result of faulty workmanship.During this twelve-month guarantee period, the defective equipment will be repaired free of charge; thecustomer must however return the defective equipment in its original package with all accessories at his/her own expense, to the address given by Sagem Communications SAS After Sales Department, thephone number of which can be found on the delivery slip. Unless the customer has concluded withSagem Communications SAS a maintenance contract for the equipment which specifically provides forrepairs to be carried out at the customer's residence, the repairs will not be carried out on the equipmentat the customer's residence.The following sentence applies to purchases of equipment for the customer's trade, business orprofession.Except as otherwise expressly provided in this Document and to the extent permitted by law, SagemCommunications SAS makes no representations or warranties, express or implied, statuette or otherwise,and to such extent, all terms and conditions implied by law are hereby excluded.This guarantee does not affect the Customer's statutory rights.2) Exclusions from GuaranteeSagem Communications SAS shall have no liability under the guarantee in respect of:• damage, defects breakdown or malfunction due to:- failure to properly follow the installation process and instructions for use, or- an external cause to the equipment (including but not limited to, lightning, fire, shock or waterdamage of any nature), or- modifications made without the written approval of Sagem Communications SAS, or- a failure or neglect to maintain the equipment or inappropriate maintenance, or- unsuitable operating conditions, particularly of temperature and humidity, or- repair or maintenance of the equipment by persons not authorised by Sagem CommunicationsSAS,• the removal and/or destruction of the label positioned on the fixation screw of the lower plastic cover,• wear and tear from normal daily use of the equipment and its accessories,• damage due to insufficient or bad packaging of equipment when returned to Sagem CommunicationsSAS,• supply of new versions of software,• work on any equipment or software modified or added without the prior written consent ofSagemcom SAS,LU 253311796A RTI90-320 T2 HD UK.book Page 42 Jeudi, 8. avril 2010 8:06 08