12Need H elp? Visit our web site for replacement parts, product support, a list of authorized service centers in the US and customer service contact informationat www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Servicecontact information is listed at the back of this manual.*Unit(s) should be turned off and fully charged prior to doing any TroubleshootingNOTE: All troubleshooting steps should be performed by an adult onlyTROUBLESHOOTINGProblem Possible Cause SolutionDoes Not Work Out Of The Box Loose connection(s) Check for loose connections/wiresNo Longer Works Blown FuseLoose connection(s)Charger not workingBattery will not hold a chargeReplace if neededCheck for loose connections/wiresCheck power to wall outlet and/or try a different outletCheck lights on charger:Plugged into wall = GreenPlugged into wall & unit (Charging) = RedCharging Complete = GreenNo lights - Replace ChargerWith no weight on the unit, lift up back end and apply the throttle. If motorengages - Replace BatteryIf motor does not engage, but makes a clicking sound - Replace BatteryIf motor does not engage, no clicking sound - Replace Control ModuleShort Ride Time/Runs Slow Rider’s weightLow tire pressureRiding conditionsBattery not fully chargedOld/damaged BatteryImproper battery maintenanceDo not exceed 170 lb maximum weight limitCheck tires for correct PSI.Use only on flat, dry surfaces. Avoid inclines and areas with heavy debrisCharge unit for a full 12 hrsWith no weight on the unit, lift up back end and apply the throttle. If motorengages - Replace BatteryCharge battery at least once a month when not in useDo not store unit in freezing or below freezing temperatures. Freezing willpermanently damage the battery and greatly reduce ride timeRefer to Page 7 Charging the BatteryRuns Intermittently Loose connection(s) Check the wires around the throttle and for other possible looseconnectionsContact your local Razor authorized service center for diagnosis and repair.Replace - ThrottleFor more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative