120120TroubleshootingSymptom Cause/solution ReferencepagesCannot access from the webbrowser.• Is the LAN cable (category 5 or better, STP*) firmly con-nected to the network connector of the camera?*PAL model onlyInstallationGuide• Is the link indicator lit?When it is not lit, connection to a LAN may not be estab-lished or a network may be not working correctly. Check ifthe cables have any contact failure or if the wiring is cor-rect or not.InstallationGuide• Is the power of the camera on?Check if the power of the camera is turned on.InstallationGuide• Are the set IP addresses valid? 84• Are you accessing the wrong IP address?Check the connection as followsWith the Windows command prompt, > ping "IP addressof the camera"If there is reply from the camera, the connection is nor-mal.If not, proceed either of the following.• Reboot the camera and change the IP address byusing the Panasonic IP setup software within 20 min-utes after the restart.• Reboot the camera while holding the [INITIAL SET]button on the camera. The camera will be initializedand the IP address will return to the default setting"192.168.0.10".After the camera is initialized, access the camera andset the IP address again. (When the camera is initial-ized, all the settings of the camera previously config-ured on the setup menus will be initialized.)–InstallationGuide• Is "554" selected for the HTTP port number?For the HTTP port number, select a port number otherthan the following port numbers used by the camera. Thenumber used by the camera: 20, 21, 23, 25, 42, 53, 67,68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670,59000 - 6100084Before asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob-lem is not described below.
