66Problem ActionsScreenChaotic image, noisySet “P-NR” in the Picture Menu (to remove noise). (p. 30) Check nearby electrical products (fluorescent lamp, DECT phones, mobile phones, microwaves, etc.).No image can be displayed Is “Colour” or “Contrast” in the Picture Menu set to the minimum? (p. 30)Please also refer to “Neither image nor sound is produced” (p. 65)Blurry or distorted image(no sound or low volume)Reset channels. (p. 34 and p. 35) Please also refer to “Neither image nor sound is produced” (p. 65)Unusual image is displayed Turn the TV Off with Mains power On / Off switch, then turn it On again. If the problem persists, perform “Shipping Condition” (p. 41).SoundNo sound is producedIs “Sound mute” active? (p. 9) Is the volume set to the minimum? Please also refer to “Neither image nor sound is produced” (p. 65)Sound level is lowor sound is distortedSound signal reception may be deteriorated. Set “NICAM” (p. 31) in the Sound Menu to “Off”. (Analogue only) Please also refer to “Neither image nor sound is produced” (p. 65)Digital ChannelDue to the digital reception technologies involved, quality of the digital signals may be relatively low in some cases, despite good reception of analogue channels.Interference orfrozen / disappearingimage in DVB modeCheck “Signal Condition” (p. 36). If “Signal Quality” or “Signal Strength” are displayed in red, thesignal is weak.Check the aerial. Check your postcode area is able to receive the freeview channelsat www.freeview.co.ukDigital signals may be relatively low to prevent interference with analogue signals for the period of Digital Switchover. Check theplan of Digital Switchover at www.digitaluk.co.ukWeather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor reception areas. Even during goodweather the high pressure can cause poor reception of somechannels.Turn the TV off with the Mains power On / Off switch, then turn it Onagain.Reset channels. (p. 34 and p. 35)Some channels cannot be tuned Check the aerial.Cannot find a channelyou have previously watchedThe channel may broadcast for part of the day.Check the channel in the TV Guide. (p. 18 and p. 19) Channel position numbers may be changed by broadcasters. Reset channels. (p. 34 and p. 35)FAQsHDMISound is unusualSet the sound setting of the connected equipment to “2ch L.PCM”.Check the “HDMI1 / 3 Input” setting in the Sound Menu. (p. 31)If digital sound connection has a problem, select analogue sound connection. (p. 62)Pictures from external equipmentare unusual when the equipmentis connected via HDMICheck the HDMI cable is connected properly. (p. 58) Turn the TV and equipment Off, then turn them On again. (p. 53)Check an input signal from the equipment. (p. 60) Use an equipment compliant with EIA/CEA-861/861B.