19If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out thesuggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the modelnumber and serial number (both found on the rear of the TV).No sound is producedSound is unusualAre the speakers’ cables connected correctly?Is “Sound Mute” active?Is the volume set to the minimum?Is “TV speakers” set to “Off”?Change “SAP” settings.Check “HDMI 1 in” or “HDMI 2 in” settings.Set “SAP” setting to “Stereo” or “Mono”.Check the HDMI device connected to the unit.Set the audio setting of the HDMI device to “Linear PCM”.If digital sound connection has a problem,select analog sound connection.Problem Actions“VIERA” logo moves onthe screenScreenSome spots remainbright or darkChaotic image, noisyNo image isdisplayed on screenOnly spots are displayedinstead of imagesNeither image norsound is producedThe function to prevent “Image retention” is activated.(Not a faulty symptom)• The screen saver is activated if the TV unit is not operatedfor a certain time in SD mode.• “Image retention”The Plasma panel is made up of a few million pixels andis produced with advanced technology through an intricateprocess. Sometimes a few pixels may be bright or dark.These pixels do not indicate a defective panel and will haveno impact on the performance of the TV.Check nearby electrical products.(car or motorcycle ignition systems, fluorescent lamp, etc.)Check Picture menuCheck the cable connections.Check that the correct input has been selected.Check the channel settings.Check the antenna cables.Is the AC power cord plugged into the outlet?Is the TV unit turned On?Check Picture menu and volume.Check the AV cable connections.Check that the correct input has been selected.Black Box appears Change settings of Closed Caption (CC).Sound TV setParts of the TV setbecome hotEven when the temperature of parts of the front, top andrear panels has risen, these temperature rises will not poseany problems in terms of performance or quality.Unknown sound heard1- Sounds from TV cabinet2- Tick/Click sound3- Buzzing sound1- Changes in the temperature and humidity of the room may causethe TV’s cabinet to expand or contract and produce metallicsounds. This is not a sign of faulty operation or a malfunction.2- When the TV is powered on, an electrical component in theTV activates producing a tick/click sound. This is not a sign offaulty operation or a malfunction.3- Electrical circuits are active while the TV set is on.This is not a sign of faulty operation or a malfunction.