FAQs, etc.• Frequently Asked Questions• Technical Information47FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer for assistance.White spots or shadowimages (noise)• Check the position, direction, andconnection of the aerial.Neither image norsound is produced• Is the TV in “AV mode”?• Is the mains lead plugged into the socketoutlet?• Is the TV turned On?• Check Picture Menu (p. 24) and volume.An error messageappears• Follow the message’s instructions.• If the problem persists, contact theauthorized Service Centre.The LCD panel moves slightlywhen it is pushed with a fingerClattered sound might be heard• There are some looseness around the panel to prevent thedamage to the panel.The panel might move slightly when it is pushed with a finger, andclattered sound might be heard. This is not a malfunction.There may be red spots, bluespots, green spots and blackspots on the screen• This is a characteristic of liquid crystal panels and is nota problem. The liquid crystal panel is built with very highprecision technology giving you fi ne picture details.Occasionally, a few non-active pixels may appear on thescreen as a fi xed point of red, green, blue or black.Please note this does not affect the performance of your LCD.Problem ActionsScreenNo sound is produced • Is “Sound mute” active? (p. 9)• Is the volume set to the minimum?Sound level is lowor sound is distorted • Sound signal reception may be deteriorated.• Set “MPX” (p. 24) in the Sound Menu to “Mono”.Chaotic image, noisy • Set “P-NR” in the Picture Menu (to remove noise). (p. 24)• Check nearby electrical products (car, motorcycle, fluorescentlamp).No image can be displayed • Is “Colour” or “Contrast” in the Picture Menu set to the minimum?(p. 24)Blurry or distorted image(no sound or low volume) • Reset programme. (p. 29)Unusual image is displayed • Turn off the TV with Mains power On / Off switch, then turn it onagain.Sound“Shop” appears on screen atswitch on • “Shop” was selected in “Auto Tuning” (p. 10).Reset settings in “Shipping Condition” (p. 32), then select “Home”in “Auto Tuning” (p. 10).