174Customer Services DirectoryFor Product Information, Operating Assistance, Literature Request, Dealer Locations,and all Customer Service inquiries please contact:1-800-211-PANA (7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.or send e-mail : consumerproducts@panasonic.comFor hearing or speech impaired TTY users, TTY : 1-877-833-8855Service in Puerto RicoMatsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/ Factory Servicenter:Web Site: http://www.panasonic.comYou can purchase parts, accessories or locate yournearest servicenter by visiting our Web Site.Accessory Purchases:1-800-332-5368 (Customer Orders Only)For hearing or speech impaired TTY users, TTY : 1-866-605-1277Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032(Monday-Friday 6 am-5 pm; Saturday 6 am-10:30 am, PST)(Visa, MasterCard, Discover Card, American Express, Check)MAIL TO : Panasonic Services Company1705 N. Randall Road,Elgin, IL 60123-7847Attention: Camcorder RepairPlease carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Servicenter.Customer’s in Puerto Rico, please ship or carry in to location below (“Service in Puerto Rico”).Product Repairs Centralized Factory Servicenter