13TroubleshootingThe sensor does notenroll or authenticatemy fingerprint.Slide your finger correctly. (For further informationabout enrollment and authentication, refer to “Howto Use the Fingerprint Reader” (Îpage 3) and “Fin-gerprint Tutorial”. ( Click[start] - [All Programs] - [Protector Suite QL] - [Fin-gerprint Tutorial] / Click(Start) - [All Programs] - [Protector Suite QL] -[Fingerprint Tutorial])The sensor enrolls or authenticates no fingerprint, orperforms authentication poorly, despite the correctway of finger sliding when your finger is in any of theconditions stated below:· Rough skin, or injured finger (with a cut or a skininflammation)· Extremely dry· Soiled with mud or oil· Fingerprint has been worn and has faded· Wet with water or sweatsitivity by taking the following steps when any of theconditions described above exists>· Wash your hands or wipe them dry.· Use a different finger for registration or authentica-tion.· Treat your finger with a hand cream when it is roughskin or dry.Clean the fingerprint sensor. (For further informa-tion, refer to “Handling & Maintenance” (Îpage 10))The fingerprint sensor may be malfunctioning when itcontinues to perform poorly after the steps describedabove have been performed. Contact PANASONICTECHNICAL SUPPORT.When a problem occurs, refer to this page. If you still cannot troubleshoot the prob-lem, contact PANASONIC TECHNICAL SUPPORT.For Devices(Enrollment and authentication is unavailable to an extremely minority of people in-cluding those whose fingerprints give little data for personal identification.)