Panasonic Toughbook CF-74JCL02AM Operating Instructions Manual

Also see for CF-74 Series: Operating instructions Supplementary guide Supplementary guide Supplementary instructions Operating instructions

Contents

Panasonic Toughbook CF-74JCL02AM Operating Instructions Manual Manual pdf 23 page image

23 Getting StartedUseful InformationTroubleshootingAppendixTroubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contactPanasonic Technical Support (Î page 33). You can also check the computer’s status in the PC Information Viewer(Î Reference Manual “Checking the Computer’s Usage Status”). Starting UpCannot start up.The power indicator or bat-tery indicator is not lit.z Connect the AC adaptor.z Insert a fully charged battery.z Remove the battery pack and the AC adaptor, then connect them again.z Even if the AC adaptor and battery pack are correctly connected, if the battery indicatoris not lit, the AC adaptor protection function may be operating. Disconnect the AC cord,wait three minutes or more, and reconnect the AC cord.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.The power is turned on but“Warming up the system (upto 30 minutes)” appears.z The computer is warming up before start up. Wait for the computer to start up (takesup to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failedto warm up and does not start. In this case, turn off the computer, leave it in an envi-ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn onthe power once more.Cannot turn on the computer.The computer does notresume from sleep( )/standby( ) .(The power indicator blinksquickly in green.)z Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,then turn on the power once more.It takes time for the powerindicator to light up.z If the power switch is pressed immediately after the battery pack has been mountedon the computer, and while the AC adaptor is not connected, it may take about fiveseconds before the power indicator lights up and the computer turns on. This isbecause the computer is checking the remaining battery charge; it is not a malfunc-tion.You have forgotten thepassword.z Supervisor Password or User Password: Contact Panasonic Technical Support(Î page 33).z Administrator password:• If you have a password reset disk, you can reset the administrator password. Setthe disk and enter any wrong password, then follow the on-screen instructions andset a new password.• If you do not have a password reset disk, reinstall (Î page 20) and set up Win-dows, and then set a new password.“Remove disks or othermedia. Press any key torestart” or a similar mes-sage appears.z A floppy disk or USB memory is in the drive and it does not contain system startupinformation. Remove the floppy disk and USB memory, then press any key.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.z If the problem persists after removing the disk, it may be a hard disk failure. ContactPanasonic Technical Support (Î page 33).Windows startup and opera-tion is slow.z Press F9 in the Setup Utility (Î Reference Manual “Setup Utility”) to return theSetup Utility settings (excluding the passwords) to the default values. Start theSetup Utility and make the settings again. (Note that the processing speed dependson the application software, so this procedure may not make Windows faster.)z If you installed a resident software after purchase, turn off the residence.z Disable Indexing Service in the following menu.Click [start] - [Search] - [Change preferences] - [With Indexing Service (for fasterlocal service)].