Panasonic Toughbook CF-19ACUAL1M Operating Instructions Manual

Also see for CF-19 series: Supplementary instructions Operating instructions Operating instructions Supplementary guide Operating instructions

Contents

Panasonic Toughbook CF-19ACUAL1M Operating Instructions Manual Manual pdf 25 page image

25 TroubleshootingTroubleshooting (Basic)Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contactPanasonic Technical Support. You can also check the computer’s status in the PC Information Viewer(Î Reference Manual “Troubleshooting (Advanced)”). Starting UpCannot start up.The power indicator or bat-tery indicator is not lit.z Connect the AC adaptor.z Insert a fully charged battery.z Remove the battery pack and the AC adaptor, then connect them again.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.z Press Fn + F8 to turn off the concealed mode.The power is turned on but“Warming up the system”appears.z The computer is warming up before start up. Wait for the computer to start up (the maxi-mum waiting time will be displayed on the screen). If, “Cannot warm up the system” isdisplayed, the computer failed to warm up and does not start. In this case, turn off thecomputer, leave it in an environment of5 °C or higher temperature for about an hour, and then turn on the power again.Cannot turn on the computer.The computer does not re-sume from sleep( )/standby( ).(The power indicator blinksquickly in green.)z Leave it in an environment of 5 °C or higher temperature for about an hour, then turn onthe power again.The computer does not entersleep mode while the screensaver is running (The screenstays black).z Slide and hold the power switch for four seconds or longer to shut down the computerforcibly. (Data not saved will be lost.) Then disable the screen saver.You have forgotten the pass-word.z Supervisor Password or User Password: Contact Panasonic Technical Support.z Administrator password:y If you have a password reset disk, you can reset the administrator password. Set thedisk and enter any wrong password, then follow the on-screen instructions and set anew password.y If you do not have a password reset disk, reinstall (Î page 22) and set up Windows,and then set a new password.“Remove disks or othermedia. Press any key torestart” or a similar messageappears.z A floppy disk is in the drive and it does not contain system startup information. Removethe floppy disk and press any key.z If a device is connected to the USB port, disconnect the device, or set [USB Port] or[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.z If a device is connected to the ExpressCard slot, disconnect the device, or set[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.z If the problem persists after removing the disk, it may be a hard disk failure. ContactPanasonic Technical Support.Windows startup and opera-tion is slow.z Press F9 in the Setup Utility (Î Reference Manual “Setup Utility”) to return theSetup Utility settings (excluding the passwords) to the default values. Start the SetupUtility and make the settings again. (Note that the processing speed depends on the ap-plication software, so this procedure may not make Windows faster.)z If you installed a resident software after purchase, turn off the residence.Disable the pop-up menu and Input Panel Tab.A Open the Input Panel, and click [Tools] - [Options] - [Opening].B Remove the check mark of [Show Input Panel sliding open from the tab] and click[OK].z Disable Indexing Service in the following menu.Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster localservice)].