Frequently Asked Questions● Technical Information● FAQs, etc.99FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer CareCentre for assistance. For details p. 108Block noise, frozen ordisappearing image occursin digital mode / White spotsor shadow image (ghosting)occurs in analogue mode /Some channels cannot betunedKeep the space between the TV and RF cable.●Check the position, direction and connection of●the aerial or dish.Check “Signal Condition” (p. 43, 46 or p. 48). If●“Signal Quality” is displayed in red, the digitalsignal is weak.Check your postcode area is able to receive●the Freeview channels at www.freeview.co.ukDigital signals may be relatively low to●prevent interference with analogue signalsfor the period of Digital Switchover. Checkthe schedule of Digital Switchover at www.digitaluk.co.ukWeather conditions will affect signal reception●(heavy rain, snow, etc.), in particular in poorreception areas. Even during good weather,high pressure can cause poor reception ofsome channels.Due to the digital reception technologies●involved, quality of the digital signals may berelatively low in some cases, despite goodreception of analogue channels.Turn the TV off with the Mains power On / Off●switch, and then on again.If problem persists, consult your local dealer.●Neither image nor sound isproducedIs the TV in AV mode?●Check the correct AV input mode is selected.●Check the mains lead is plugged into the●socket outlet.Has the TV been turned On?●Check the Picture Menu (p. 32) and volume.●Check all required cables and connections are●firmly in place.Auto aspectAuto aspect is designed to provide you with the●best ratio to fill the screen. (p. 94)Press the ASPECT button if you would like to●change the aspect ratio manually (p. 18).S-Video / black and white pictureA black and white picture may be seen when the TV is●set to S-Video when the connected equipment is not.Change the setting on the TV (p. 28).Check that the output of the external equipment matches●the input of the TV. If the output of the external equipment isset to S-Video, the TV must also be set to S-Video (p. 28).Input mode, i.e. EC/AV1 remainson the screenPress the● button to clear this message.Press again to redisplay.Q-Link function does not workConfirm SCART cable and connection.●Also set “AV1 / AV2 out” in the Setup Menu (p. 34).“VIERA Link” function does notwork and an error message appearsConfirm the connection. (p. 84 and p. 85)●Turn the connected equipment on and then switch the●TV on. (p. 87)Recording does not start immediatelyCheck the settings of the recorder. For details, read the●manual of the recorder.There may be red spots, bluespots, green spots and blackspots on the screenThis is a characteristic of liquid crystal panels and is●not a problem. The liquid crystal panel is built with veryhigh precision technology giving you fine picture details.Occasionally, a few non-active pixels may appear onthe screen as a fixed point of red, green, blue or black.Please note this does not affect the performance ofyour LCD.freesat Auto Setup cannotbe done completelyCheck connections and dish alignment. The dish●needs to be pointing at Astra 2 at 28.2° East, andEurobird 1 at 28.5° East.If the problem persists, consult your freesat●registered retailer or call Freesat (UK) Ltd on08450 990 990 or visit www.freesat.co.uk