Frequently Asked Questions● FAQs, etc.91Problem ActionsScreenChaotic image, noisy Set “P-NR” in the Picture Menu (to remove noise). (p. 36)●Check nearby electrical products●(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).No image can be displayed Is “Colour” or “Contrast” in the Picture Menu set to the minimum?●(p. 36)Please also refer to “Neither image nor sound is produced” (p. 90).●Blurry or distorted image(no sound or low volume)Reset channels. (p. 40 and p. 41)●Please also refer to “Neither image nor sound is produced” (p. 90).●Unusual image is displayed Remove the mains plug of the Tuner Box from the wall socket and●connect it again to turn it On.If the problem persists, perform “Shipping Condition” (p. 52).●SoundNo sound is produced Is “Sound mute” active? (p. 17)●Is the volume set to the minimum?●Please also refer to “Neither image nor sound is produced” (p. 90).●Sound level is lowor sound is distortedSound signal reception may be deteriorated.●Set “NICAM” (p. 37) in the Sound Menu to “Off”.●(Analogue only)Please also refer to “Neither image nor sound is produced” (p. 90).●Whirring sound is heard The sound is from built-in cooling fan●(not a sign of faulty operation).Unusual sound from theDisplay UnitWhen power is on, drive noise may be heard from inside the●Display Unit (not a sign of faulty operation).Digital ChannelDue to the digital reception technologies involved, quality of the digital signals may be relatively low in●some cases, despite good reception of analogue channels.Interference orfrozen / disappearingimage in freesat, DVB orOther Sat. modeCheck “Signal Condition” (p. 43, 44 and 48).●If “Signal Quality” or “Signal Strength” are displayed in red, thesignal is weak.Check aerial or dish.●Check your postcode area is able to receive the Freeview channels●at www.freeview.co.ukDigital signals may be relatively low to prevent interference with●analogue signals for the period of Digital Switchover. Check theplan of Digital Switchover at www.digitaluk.co.ukWeather conditions will affect signal reception (heavy rain, snow,●etc.), in particular in poor reception areas. Even during goodweather the high pressure can cause poor reception of somechannels.Remove the mains plug of the Tuner Box from the wall socket and●connect it again to turn it On.Reset channels. (p. 40 and p. 41)●Some channelscannot be tuned Check the aerial or dish.●Cannot find a channelyou have previously watchedThe channel may broadcast for part of the day.●Check the channel in the TV Guide. (p. 24 and p. 25)●Channel position numbers may be changed by broadcasters.●Reset channels. (p. 40 and p. 41)●In freesat mode, not possibleto adjust the volume and setSpeakers / Headphones forAudio Description sound track(unlike DVB)This is due to broadcast limitations. (p. 37)●Some freesat channels do notproduce the sound in Englishby defaultThis is due to broadcasts even if they have English sound. In this●case, press the OPTION button and set “Multi Audio” (p. 23).Please note that this setting cannot be memorized if the TV isturned Off by removing the mains plug of the Tuner Box from thewall socket.