46Troubleshooting ChartBefore calling for service, determine the symptoms and follow suggested solutions.111111-20172720172730111524,26,2720, 2210-1439-4239-441224, 2520-3117-27328Digitalizationof imageImage freeze upAudio Break upPageNoisy AudioNoisy AudioNoisy AudioNo AudioNoisy AudioNo AudioNormal AudioWrong AudioNormal AudioNormal AudioSnowy VideoMultiple ImageInterferenceNormal VideoNo Video withSnowNo VideoNo ColorNormal VideoBlack Box onScreenNormal VideoSymptoms SolutionsVIDEO AUDIOIntermittent Remote Control Operation• Adjust the antenna location and connection.• Adjust the antenna location and connection.• Check the antenna lead-in cable.• Move the television away from electricalappliances, lights, vehicles and medical equipment.• Increase volume• Check Mute.• Check Television Speakers on/off.• Change channel.• Stereo/SAP/Mono• When using HDMI• Set Input Setup properly.• Check the antenna cables.• Check if the power cord is plugged into the wall outlet.• Adjust Brightness and Audio controls.• Change channel.• Check the cable connections.• Program the remote control code.• Check the second video source operation.• Make sure that a PC is not connected to HDMIinput. Rarely, the TV will not display video inHDMI input from devices with HDMI or DVIoutput due to bad communication between theTV and the devices. Should this happen, unplugthe HDMI/DVI device and plug it back in.• Adjust Color settings.• Change channel.• Re-orient the ATSC antenna.• Check signal meter. If the signal is weak, add asignal booster to boost the signal strength.• Check if the audio mode is set to Stereo orMono, not SAP.• Change the audio of the HDMI device to Linear PCM.• Check the audio setting for HDMI. If there is functionalproblem with Digital Audio, use Analog audio.• Change CC (Closed Caption).• Change the Closed Caption (CC) Analog settingsto other than T1, T2, T3 or T4.• Replace the remote control batteries.