72Before Requesting HelpIf you experience any problems with the normal use of your apparatus, you shouldunplug it from the telephone outlet and connect a known working telephone in its place.If the known working telephone still has problems, then please contact the customerservice department of your Network provider.If it operates correctly, then the problem is likely to be a fault in your apparatus.In this case, contact your supplier for advice. Your Network provider may charge you ifthey attend a service call that is not due to an apparatus supplied by them.Problem Possible cause Solution PageThe unit does not work. • Batteries not installedproperly.• AC adaptor of base unitnot connected properly.• Re-install batteriesproperly.• Disconnect and thenconnect AC adaptor.p.10Display is blank. • Handset not turned on. • Turn on power. p.12Handset will not turn on. • Batteries not inserted.• Batteries not charged.• Insert the 2 rechargeablebatteries supplied.• Place handset on baseand connect AC adaptorto base and AC outlet(full charge period 7 hrs).p.10Battery charge icon notcounting up.• Dirty charge contact.• Base not powered up.• Clean charge/batterycontact and retry charge.• Connect AC adaptor tobase unit and AC outlet.p.11p.10icon flashes. • Handset not registered tobase.• Handset out of range ofbase.• No power into base unit.• Register handset tobase.• Move handset closer tobase.• Connect AC adaptor tobase unit and AC outlet.p.62p.10Handset busy tone heardwhen is pressed.• Handset out of range ofbase.• Another handset in use.• Move handset closer tobase.• Wait for the other user tocomplete call.No dial tone. • Telephone line notconnected.• Insert telephone cord tonetwork.• Turn power OFF thenON.p.10p.12Cannot dial out. • Call Bar mode set.• Particular dialled numberis restricted.• Key lock mode ON.• Turn feature off.• Remove number fromcall restricted list.• Turn key lock OFF.p.50p.58p.16