Panasonic DBS 576 Technical Manual

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Section 521 Built-In ACD Supervisor Guide6 DBS 576 (USA) issued March 1999 576-25-521 (ACD 3.0)SpecificationsThe following shows the major specifications of the Panasonic Built-In ACDsystem (maximum):Table 3-1. Maximums per ACD SystemNote: ACD version 1.0 is not available in the USA. ACD version 2.0 is onlyavailable in the USA.Item ACD Version 1.0 ACD Version 2.0 ACD Version 3.0Agent Group 2 2 3Agent IDs/system 50 64 64Number of Agents/system32 32 32Supervisor IDs/sys-tem2 2 6Voice port/system 4 ports are shared. 4 ports are shared. 4 ports are sharedMusic Port 1 Music on Holdsource on the CPC isused.1 Music on Holdsource on the CPCis used.1 Music on Holdsource on the CPCis used.MIS Monitor Port 1 (RS232C,9600bps)1 (RS232C,9600bps)1 (RS232C,9600bps)Number of userguidance messages6 (Max. 16 seconds/message)/system6 (Max. 16 seconds/message)/system6 (Length of eachmessage can vary,with a total of 96seconds recordingtime available.)MIS Reports Max, 2-week mem-oryMax, 2-week mem-oryMax, 2-week mem-ory (updated onMondays)