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Panasonic DBS 576 Technical Manual

Also see for DBS 576 Section 300: User guideTechnical manualTechnical manualUser guideTechnical manual

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. General System Information
  4. Specifications
  5. Basic Service Flow
  6. ACD Call Handling Program
  7. Programming by Commands
  8. edit (ff)
  9. insert (ff)
  10. delete (ff)
  11. Transfer Destination Voice Number
  12. Silent Monitor
  13. Supervisor Features
  14. Displaying System Information
  15. Common Operation for Supervisor Customization
  16. Direct Incoming Call Setting
  17. Transferring Incoming Call Setting
  18. Changing Supervisor IDs and User Information Recording ID
  19. Registering Agent IDs
  20. Confirming Agent IDs
  21. Setting on Service Flow Details
  22. Supervisor Monitoring
  23. Traffic Information
  24. Waiting Call
  25. Agent Status
  26. MIS Report Features
  27. MIS Report Operation
  28. output of mis report data
  29. group report
  30. system report
  31. other features (data clear and output cancel)
  32. User Information Recording
  33. Agent Features
  34. Available/Unavailable
  35. Zip Tone
  36. Index
  37. Table Of Contents
Panasonic DBS 576 Technical Manual Manual pdf 6 page image
Section 521 Built-In ACD Supervisor Guide2 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)SpecificationsThe following shows the major specifications of the Panasonic Built-In ACDsystem (maximum).:Table 1. Maximums per ACD SystemAgent Group 3Agent IDs/system 64Number of Agents/system 32Supervisor IDs/system 6Voice port/system 4 ports are shared.Music Port 1 Music on Hold source on the CPC isused.MIS Monitor Port 1 (RS232C, 9600bps)Number of user guidancemessages6 (Length of each message can vary,with a total of 96 seconds recordingtime available.)MIS Reports Max, 2-week memory (updated onMondays)Maximum Calls Queued 50
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DBS 576 Section 300DBS 576
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