Panasonic DBS 40 Operating Manual

Also see for DBS 40: Installation guide Manual Installation manual

Contents

Panasonic DBS 40 Operating Manual Manual pdf 71 page image

Chapter 2. System Features Section 700 - OperationTelephony Services(CPC-AI1 Version 7.0 and higher and CPC-B Version7.0 and higher)DescriptionComputer Telephony Integration (CTI) provides communication andcoordination of operation behveen computers and the telephone system. Oneof the most significant emerging standards in CTI is the Telephony ServicesAppiication Programming Interface from Novell@.Telephony Services is basically a third party call controller. Applicationsdesigned for Telephony Services act on behalf of a group of users. With itsgroup orientation, Telephony Services provides easy operation, distributionand transfer of calls and reporting of call handling among other features.The DBS talks with the Telephony Server using a serial link from a speciallydesigned Panasonic API Card. There is no physical link between thetelephones and the networked computers. However, a logical link isestablished on the Tserver to relate a telephone to a networked computer.New applications are currently being developed that will work with DBSTelephony Services. The possibilities for applications are unlimited. Forexample:- inbound callers may be routed to the most appropriate customerrepresentative based on the caller’s phone number. As the call isanswered, the representative’s computer screen automaticallydisplays the customer’s information.- a computer-based phone directory may be used to not only lookup a phone number but also initiate a call. A correspondingcalled party database may be automatically accessed when thecall is initiated.- the vast array of PBX features may be more easily utilized usingcomputer screen icons and prompting instead of complicatedtelephone feature access codes and proceduresIn addition to general Telephony Services applications, since the DBSTelephony Services meets a published standard, customized applications maybe developed to meet specific needs.For more information on DBS Telephony Services, see the “DBS TeiephonyServices Installation and Feature Description” in the DBS Section 520. Eachapplication used in conjunction with Telephony Services provides its ownuser documentation.Technical Manuals Online! - http://www.tech-man.com