33 AppendixPANASONIC COMPUTER PRODUCTS EUROPEPanasonic Computer Products Europe (referred to as “Panasonic”) will repair this product (other than software, whichis treated in a different section of this warranty) with new or refurbished parts, from the date of original purchase in theevent of a defect in materials or workmanship. This warranty only applies to new Panasonic Toughbooks purchased inthe EEA and Switzerland and Turkey.Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours from its receipt in ourservice centre.Additional charges may apply for shipment to countries outside of the European Union. Panasonic will use all reason-able endeavours to ensure this service.This warranty only covers failures due to defects in materials or workmanship which occur during normal use for theapplicable Service Agreement Period listed below. In the event that any product (or part thereof) is replaced, Panason-ic shall transfer ownership of the replacement product (or part) to the customer and the customer shall transfer owner-ship of the replaced product (or part) to Panasonic.Service Agreement Period - from original date of purchasey Toughbooks (and every accessory included in the original packaging except the battery) - 3 yearsy Accessories included in the original package - 3 yearsy Additional peripherals manufactured by Panasonic (including media bay devices such as CD-Rom drives) - 1 yeary Batteries - 6 months. Panasonic Warranty covers the battery for six months. A battery is considered good if itmaintains 50% of its charge capacity during the warranty period. If a battery is returned under this contract andtesting determines that it has charge capacity greater than 50%, the battery will be returned with an invoice forthe retail purchase price of a new battery.This warranty is extended solely to the original purchaser. A purchase receipt or other proof of date of original pur-chase will be required before warranty performance is rendered.Limits and Exclusions:This warranty does not cover and shall be void for:y Broken or cracked LCD screen.y Defective pixel in notebook displays and LCD screens within 0.002%y Damage that is attributable to fire, theft or acts of God.y Damage caused by environmental influences (electrical storms, magnetic fields etc.).y Damage which has not been caused during normal operationy Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear, scratchesand dents.y Failures caused by products not supplied by Panasonic.y Failures resulting from alteration, accidental damage, casualty, misuse, abuse or neglect.y Introduction of liquid or other foreign matter into the unit.y Improper installation, operation or maintenance.y Improper connections with peripherals.y Maladjustment of consumer controls such as function settings.y Modification or service by anyone other than Panasonic or its approved Service Providers.y Products used as short term rental or leased equipment.y Products whose serial number has been removed making the unit warranty condition impossible to clearly deter-mine.THIS PRODUCT IS NOT INTENDED FOR USE AS, OR AS PART OF, NUCLEAR EQUIPMENT/SYSTEMS, AIRTRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*1 . PANASONICWILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISINGOUT OF THE FOREGOING USES.*1 AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include Class2 Electrical Flight Bag (EFB) Systems and Class1 EFB Systemswhen used during critical phases of flight (e.g., during take-off and landing) and/or mounted on to the aircraft. Class1 EFB Sys-tems and 2 EFB Systems are defined by FAA: AC (Advisory Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaflets)No.36.There are no other express warranties except as listed above.We strongly recommend that customers backup their data before sending back their unit to an Authorised Service Pro-vider.Panasonic shall not be liable for loss of data or other incidental or consequential damages resulting from the use ofthis product, or arising out of any breach of this warranty. All express and implied warranties, including the warrantiesof satisfactory quality and fitness for a particular purpose are limited to the applicable warranty period set forth above.Panasonic shall not be liable for any indirect, special or consequential loss or damage (including without limitation anyloss of profits) arising from the use of this product or for any breach of this warranty.This limited warranty gives you specific legal rights, and you may have other rights that vary from country to country.You must consult the applicable country laws for a full determination of your rights. This limited warranty is in additionto, and does not affect any rights arising out of any contract of sale or by statute.Standard Limited Warranty