14 Part Number 00000xxxx 05/10Section 5Customer SupportChecklistIf a problem arises during operation of your ice machine, follow the checklist below before calling for service.Problem Possible Cause To CorrectIce machine does not operate No electrical power to the ice machine Replace the fuse/reset the breaker/turn onthe main switchToggle switch set improperly Move the toggle switch to the ON positionLow air temperature around ice machine Air temperature must be at least 10C(50F)Ice machine does not release ice oris slow to harvestIce machine is dirty Clean and sanitize the ice machineIce machine is not level Level the ice machineLow air temperature around ice machine Air temperature must be at least 10C(50F)Ice quality is poor (soft or not clear) Poor incoming water quality Contact a qualified service company totest the quality of the incoming water andmake appropriate filter recommendationsWater filtration is poor Replace the filterIce machine is dirty Clean and sanitize the ice machineWater inlet valve filter screen is dirty Remove the water inlet valve and cleanthe filter screenWater softener is working improperly (ifapplicable)Repair the water softenerIce machine produces shallow orincomplete cubes, or the ice fillpattern on the evaporator isincompleteWater level is low Be sure the overflow tube is fully seated toprevent water leakageWater inlet valve filter screen is dirty Remove the water inlet valve and cleanthe filter screenWater filtration is poor Replace the filterHot incoming water Connect the ice machine to a cold watersupplyIce thickness adjustment dial is not setproperlyAdjust the ice thickness adjustment dialIncorrect incoming water pressure Water pressure must be 240-620 kPA(34.8 - 89.9 psi)Ice machine is not level Level the ice machineLow ice capacity Water inlet valve filter screen is dirty Remove the water inlet valve and cleanthe filter screenIncoming water supply is shut off Open the water service valveThe air filter is dirty Clean the air filterThe condenser is dirty Clean the condenserInadequate airflow at the front of the icemachineRemove items blocking airflow at the frontof the ice machineIce thickness adjustment dial is not setproperlyAdjust the ice thickness adjustment dial