20ideapad 320-14IAP/ideapad 320-14AST/ideapad 320-15IAP/ideapad 320-15AST/ideapad320-15ABR/ideapad 320-15ABR Touch Hardware Maintenance ManualWhat to do firstWhen you do return an FRU, you must include the following information in theparts exchange form or parts return form that you attach to it:1. Name and phone number of servicer2. Date of service3. Date on which the machine failed4. Date of purchase5. Procedure index and page number in which the failing FRU was detected6. Failing FRU name and part number7. Machine type, model number, and serial number8. Customer’s name and addressNote for warranty: During the warranty period, the customer may beresponsible for repair costs if the computer damage was caused by misuse,accident, modification, unsuitable physical or operating environment, orimproper maintenance by the customer.The following is a list of some common items that are not covered underwarranty and some symptoms that might indicate that the system wassubjected to stress beyond normal use.Before checking problems with the computer, determine whether the damage iscovered under the warranty by referring to the following list:The following are not covered under warranty:• LCD panel cracked from the application of excessive force or from beingdropped• Scratched (cosmetic) parts• Distortion, deformation, or discoloration of the cosmetic parts• Plastic parts, latches, pins, or connectors that have been cracked or brokenby excessive force• Damage caused by liquid spilled into the system• Damage caused by the improper insertion of a PC Card or the installation ofan incompatible card• Improper disk insertion or use of an optical drive• Diskette drive damage caused by pressure on the diskette drive cover,foreign material in the drive, or the insertion of a diskette with multiple labels• Damaged or bent diskette eject button• Fuses blown by attachment of a nonsupported device• Forgotten computer password (making the computer unusable)• Sticky keys caused by spilling a liquid onto the keyboard• Use of an incorrect AC adapter on laptop productsThe following symptoms might indicate damage caused by nonwarrantedactivities:• Missing parts might be a symptom of unauthorized service or modification.• If the spindle of a hard disk drive becomes noisy, it may have been subjectedto excessive force, or dropped.