Lenovo ThinkStation S20 User Manual

Also see for 4157 - ThinkStation S20 - 2 GB RAM: Hardware Maintenance Manual User guide User guide User guide Hardware Maintenance Manual

Contents

2. If you are unable to isolate and repair the problem yourself after running the diagnostic programs,save and print the log files created by the diagnostic programs. You will need the log files when youspeak to a Lenovo technical support representative.Lenovo Solution CenterThe Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. Itcombines diagnostic tests, system information collection, security status, and support information, alongwith hints and tips for maximum system performance.Notes:• The Lenovo Solution Center program is available only on models preinstalled with the Windows 7operating system. If your Windows 7 model is not preinstalled with the program, you can download itfrom http://www.lenovo.com/diagnose.• If you are using the Windows Vista or Windows XP operating system, go tohttp://www.lenovo.com/diagnose for the latest information on diagnostics for yourcomputer.To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ➙ All Programs➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.For additional information, refer to the Lenovo Solution Center help system.Note: If you are unable to isolate and repair the problem yourself after running the program, save and printthe log files created by the program. You will need the log files when you speak to a Lenovo technicalsupport representative.Lenovo ThinkVantage ToolboxThe Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security,diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and getmore information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantageToolbox program to test devices, diagnose computer problems, create bootable diagnostic media, updatesystem drivers, and view system information.• To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ AllPrograms ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructionson the screen.• To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system or the WindowsXP operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ Lenovo ThinkVantage Toolbox.Follow the instructions on the screen.For additional information about running the Lenovo ThinkVantage Toolbox program, refer to the LenovoThinkVantage Toolbox help system.PC-Doctor for Rescue and RecoveryThe PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspaceon each Lenovo computer. Use the PC-Doctor for Rescue and Recovery if you are unable to start theWindows operating system.To run the PC-Doctor for Rescue and Recovery from the Rescue and Recovery workspace, do the following:1. Turn off the computer.2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see alogo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens after a short delay.Chapter 8. Troubleshooting and diagnostics 29