Lenovo ThinkSmart Hardware Maintenance Manual

Also see for ThinkSmart Hub: User guide Deployment guide Hardware Maintenance Manual User guide Getting started

TroubleshootingUse the troubleshooting information to find solutions to problems that have definite symptoms.Startup and shutdown problemsProblem SolutionThe hub does not start up when you press thepower button.• Ensure that the hub is correctly connected to power through poweradapter and power cord.• The hub voltage matches the voltage available at the electricaloutlet for your country or region.The hub cannot be shut down from theoperating system. Press and hold the power button for at least four seconds to turn it off.Microsoft Teams Rooms problemsProblem SolutionMicrosoft Teams Rooms cannot be logged in.• Ensure that the account and password are correct and valid.• Ensure that the hub is connected to a wired network and isconnected to your Office 365 account or your Skype for Businessserve (depends on your company's deployment).• If the hub is connected to the Office 365 account, ensure that theaccount is not running in China.The camera cannot be turned on in ameeting.• Ensure that the account has been granted the authority to use thecamera.• Ensure that the camera can work in administrator account with"Camera" application.• Ensure that the camera is not configured as content camera.The calendar is not displayed.• Ensure that the account has been granted the authority to receivemeeting invitations automatically.• Check the calendar with Outlook or Office 365 Web site.Zoom Rooms System problemsProblem SolutionZoom Rooms System cannot be logged in. Ensure that the hub is connected to a wired network.Initial signing in is not successful. • Reset your password at zoom.us/forgot_password.• Contact the administrator of your company to gain access.After signing in, no room names are availableto select.Only dedicated users for managing Zoom Rooms can see the list ofroom names. Contact the administrator of your company to gainaccess.Wrong room name is displayed.1. Click Settings ➙ Sign Out.2. Enter the password (default password is 00000).3. Sign in again and select the correct room name.38 ThinkSmart Hub Hardware Maintenance Manual