Lenovo ThinkPad Warranty Manual

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4. Customer Carry-In or Mail-In ServiceUnder Customer Carry-In or Mail-In Service, your product will be repaired orexchanged at a designated service center, with delivery or shipping arrangedby you. You are responsible to deliver or mail, as your Service Providerspecifies, (prepaid by you unless specified otherwise) the product, suitablypackaged to a designated location. After the product has been repaired orexchanged, it will be made available for your collection. Failure to collect theproduct may result in your Service Provider disposing of the product as itsees fit. For Mail-in Service, the product will be returned to you at Lenovo’sexpense, unless your Service Provider specifies otherwise.5. Product Exchange ServiceUnder Product Exchange Service, Lenovo will ship a replacement product toyour location. You are responsible for its installation and verification of itsoperation. The replacement product becomes your property in exchange forthe failed product, which becomes the property of Lenovo. You must pack thefailed product in the shipping carton used to ship the replacement productand return it to Lenovo. Transportation charges, both ways, are paid byLenovo. Failure to use the carton in which the replacement product wasreceived may result in your responsibility for damage to the failed productduring shipment. You may be charged for the replacement product if Lenovodoes not receive the failed product within thirty (30) days of your receipt ofthe replacement product.Suplemento de Garantía para MéxicoEste Suplemento se considera parte integrante de la Garantía Limitada deLenovo y será efectivo única y exclusivamente para los productos distribuidosy comercializados dentro del Territorio de los Estados Unidos Mexicanos. Encaso de conflicto, se aplicarán los términos de este Suplemento.Todos los programas de software precargados en el equipo sólo tendrán unagarantía de treinta (30) días por defectos de instalación desde la fecha decompra. Lenovo no es responsable de la información incluida en dichosprogramas de software y/o cualquier programa de software adicionalinstalado por Usted o instalado después de la compra del producto.Los servicios no cubiertos por la garantía se cargarán al usuario final, previaobtención de una autorización.En el caso de que se precise una reparación cubierta por la garantía, por favor,llame al Centro de soporte al cliente al 001-866-434-2080, donde le dirigirán alCentro de servicio autorizado más cercano. Si no existiese ningún Centro deservicio autorizado en su ciudad, población o en un radio de 70 kilómetros deChapter 3. Warranty information 25