Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.Using the Windows recovery programs on the Windows 8 operatingsystemThis section provides information about the recovery solutions for the Windows 8 operating system.A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recoveryimage enables you to refresh your computer, or reset your computer to the factory default settings.You can create recovery media as backups or replacement for the Windows recovery image. With therecovery media, you can troubleshoot and fix the problems on your computer even if you cannot start theWindows 8 operating system. It is recommended that you create recovery media as early as possible. Formore information, see “Using recovery media” on page 30.Refreshing the computerIf your computer does not perform well and the problem might be caused by a recently installed program,you can refresh your computer without losing your personal files or changing your settings.Attention: If you refresh your computer, the programs that came with your computer and the programs thatyou installed from Windows Store will be reinstalled, but all other programs will be removed.To refresh your computer, do the following:1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. ClickSettings ➙ Change PC settings ➙ General.2. In the Refresh your PC without affecting your files section, click Get started.3. Follow the instructions on the screen to refresh your computer.Restoring the computer to the factory default settingsIf you want to recycle your computer or just start over, you can reset your computer to the factory defaultsettings. Resetting the computer will reinstall the operating system, reinstall all the programs that came withyour computer, and reset all the settings to the factory default settings.Attention: If you reset the computer to the factory default settings, all your personal files and settings will bedeleted. To avoid data loss, make a backup copy of all the data that you want to keep.To reset your computer to the factory default settings, do the following:1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. ClickSettings ➙ Change PC settings ➙ General.2. In the Remove everything and reinstall Windows section, click Get started. Then click Next toconfirm the operation.3. Depending on your needs, do one of the following:• To perform a quick format, click Just remove my files to start the process. The process will takeseveral minutes.• To perform a complete format, click Fully clean the drive to start the process. The process willtake several hours.4. Follow the instructions on the screen to reset your computer to the factory default settings.28 Hardware Maintenance Manual