Lenovo ThinkPad Keyboard User Manual

Also see for ThinkPad Hard Disk Drive: User guide User manual Hardware Maintenance Manual User guide User guide

• backup or secure all programs and data contained in the product;• provide the Service Provider with all system keys or passwords;• provide the Service Provider with sufficient, free, and safe access to your facilities to perform service;• remove all data, including confidential information, proprietary information and personal information, fromthe product or, if you are unable to remove any such information, modify the information to prevent itsaccess by another party or so that it is not personal data under applicable law. The Service Provider shallnot be responsible for the loss or disclosure of any data, including confidential information, proprietaryinformation, or personal information, on a product returned or accessed for warranty service;• remove all features, parts, options, alterations, and attachments not covered by the warranty;• ensure that the product or part is free of any legal restrictions that prevent its replacement;• if you are not the owner of a product or part, obtain authorization from the owner for the Service Providerto provide warranty service.What Your Service Provider Will Do to Correct ProblemsWhen you contact a Service Provider, you must follow the specified problem determination and resolutionprocedures.The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remoteassistance. The Service Provider may direct you to download and install designated software updates.Some problems may be resolved with a replacement part that you install yourself called a “CustomerReplaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install.If your problem cannot be resolved over the telephone; through the application of software updates orthe installation of a CRU, the Service Provider will arrange for service under the type of warranty servicedesignated for the product under “Part 3 - Warranty Service Information” below.If the Service Provider determines that it is unable to repair your product, the Service Provider will replaceit with one that is at least functionally equivalent.If the Service Provider determines that it is unable to either repair or replace your product, your soleremedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for arefund of your purchase price.Replacement Products and PartsWhen warranty service involves the replacement of a product or part, the replaced product or part becomesLenovo’s property and the replacement product or part becomes your property. Only unaltered Lenovoproducts and parts are eligible for replacement. The replacement product or part provided by Lenovo maynot be new, but it will be in good working order and at least functionally equivalent to the original product orpart. The replacement product or part shall be warranted for the balance of the period remaining on theoriginal product.Use of Personal Contact InformationIf you obtain service under this warranty, you authorize Lenovo to store, use and process information aboutyour warranty service and your contact information, including name, phone numbers, address, and e-mailaddress. Lenovo may use this information to perform service under this warranty. We may contact you toinquire about your satisfaction with our warranty service or to notify you about any product recalls or safetyissues. In accomplishing these purposes, you authorize Lenovo to transfer your information to any countrywhere we do business and to provide it to entities acting on our behalf. We may also disclose it whererequired by law. Lenovo’s privacy policy is available at www.lenovo.com/.28 User Guide