Chapter 3. 3-10Service informationProduct numbersThe product number for your monitor is located on the side of the display bezel as shownbelow.Customer responsibilitiesThe warranty does not apply to a product which has been damaged due to accident, misuse,abuse, improper installation, usage not in accordance with product specifications andinstructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.The following are examples of misuse or abuse and not covered by warranty:• Images burned on to the screen of a CRT monitor. Burned image is preventable byutilizing a moving screen saver or power management.• Physical damage to covers, bezel, base and cables.• Scratches or punctures on monitor screens.• Pivot the monitor when working in AIO mode.Getting further helpIf you still can’t solve your problem, please contact the Customer Support Centre. For moreinformation on contacting the Customer Support Centre, please see Appendix A."Service andSupport"on page A-1.