Important service informationThis chapter presents following important service information that applies to allmachine types supported by this manual:v “Strategy for replacing FRUs” on page 40– “Strategy for replacing a hard disk drive” on page 40– “Important notice for replacing a system board” on page 41– “How to use error message” on page 41v “Strategy for replacing FRUs for CTO, CMV, and GAV” on page 42– “Product definition” on page 42– “FRU identification for CTO, CMV, and GAV products” on page 42Important:BIOS and device driver fixes are customer-installable. The BIOS and devicedrivers are posted on the customer support site http://www.lenovo.com/supportSystem Disassembly/Reassembly videos that show the FRU removals orreplacements for the Lenovo ® authorized service technicians are available in thefollowing support site: http://www.lenovoservicetraining.com/ion/Advise customers to contact the Customer Support Center at 800-426-7378 if theyneed assistance in obtaining or installing any software fixes, drivers, and BIOSdownloads.Customers in Canada should call the Customer Support Center at 800-565-3344for assistance or download information.Customers in other countries can contact their Customer Support Centers athttp://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4HWSE3© Copyright Lenovo 2010 39