or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in theinstructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaidreturn shipping label, and a container will be included with the replacement CRU; and 2) you may be chargedfor the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty(30) days of your receipt of the replacement CRU.2. On-site ServiceUnder On-Site Service, a Service Provider will either repair or exchange the product at your location. Youmust provide a suitable working area to allow disassembly and reassembly of the product. Some repairsmay need to be completed at a service center. If so, the Service Provider will send the product to theservice center at its expense.3. Courier or Depot ServiceUnder Courier or Depot Service, your product will be repaired or exchanged at a designated service center,with shipping at the expense of the Service Provider. You are responsible for disconnecting the product andpacking it in a shipping container provided to you to return your product to a designated service center.A courier will pick up your product and deliver it to the designated service center. The service center willreturn the product to you at its expense.4. Customer Carry-In ServiceUnder Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to adesignated service center at your risk and expense. After the product has been repaired or exchanged, it willbe made available to you for collection. If you fail to collect the product, the Service Provider may dispose ofthe product as it sees fit, with no liability to you.5. Mail-In ServiceUnder Mail-In Service, your product will be repaired or exchanged at a designated service center after youdeliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned toyou at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.6. Customer Two-Way Mail-In ServiceUnder Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it toa designated service center at your risk and expense. After the product has been repaired or exchanged,it will be made available to you for return shipping at your risk and expense. If you fail to arrange returnshipment, the Service Provider may dispose of the product as it sees fit, with no liability to you.7. Product Exchange ServiceUnder Product Exchange Service, Lenovo will ship a replacement product to your location. You areresponsible for its installation and verification of its operation. The replacement product becomes yourproperty in exchange for the failed product, which becomes the property of Lenovo. You must pack thefailed product in the shipping carton in which you received the replacement product and return it to Lenovo.Transportation charges, both ways, shall be at Lenovo’s expense. If you fail to use the carton in which thereplacement product was received, you may be responsible for any damage to the failed product occurringduring shipment. You may be charged for the replacement product if Lenovo does not receive the failedproduct within thirty (30) days of your receipt of the replacement product.Appendix B. Lenovo Limited Warranty 37