Lenovo Campus Series Installation Manual

Contents

© Copyright Lenovo 2019 31Getting Help and Technical AssistanceIf you need help, service, or technical assistance or just want more informationabout Lenovo products, you will find a wide variety of sources available fromLenovo to assist you.Use this information to obtain additional information about Lenovo and Lenovoproducts, and determine what to do if you experience a problem with your Lenovosystem or optional device.Before you call, make sure that you have taken these steps to try to solve theproblem yourself.If you believe that you require warranty service for your Lenovo product, theservice technicians will be able to assist you more efficiently if you prepare beforeyou call. Check all cables to make sure that they are connected. Check the power switches to make sure that the system and any optionaldevices are turned on. Check for updated software, firmware, and operating-system device drivers foryour Lenovo product. The Lenovo Warranty terms and conditions state thatyou, the owner of the Lenovo product, are responsible for maintaining andupdating all software and firmware for the product (unless it is covered by anadditional maintenance contract). Your service technician will request that youupgrade your software and firmware if the problem has a documented solutionwithin a software upgrade. If you have installed new hardware or software in your environment, check theLenovo Support portal to make sure that the hardware and software issupported by your product., and where you can check for information to helpyou solve the problem. Gather the following information to provide to the service technician. This datawill help the service technician quickly provide a solution to your problem andensure that you receive the level of service for which you might have contracted. Hardware and Software Maintenance agreement contract numbers, ifapplicable Machine type number Model number Serial number Current system UEFI and firmware levels Other pertinent information such as error messages and logs Start the process of determining a solution to your problem by making thepertinent information available to the service technicians. The servicetechnicians can start working on your solution as soon as you have completedand submitted an Electronic Service Request.You can solve many problems without outside assistance by following thetroubleshooting procedures that Lenovo provides in the online help or in theLenovo product documentation. The Lenovo product documentation also