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Lenovo 1723-8BX Installation And Maintenance Manual
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messages and error codes. If you suspect a software problem, see the documentation for the operatingsystem or program.Gathering information needed to call SupportIf you believe that you require warranty service for your Lenovo product, the service technicians will be ableto assist you more efficiently if you prepare before you call. You can also see for more information about yourproduct warranty.Gather the following information to provide to the service technician. This data will help the servicetechnician quickly provide a solution to your problem and ensure that you receive the level of service forwhich you might have contracted.• Hardware and Software Maintenance agreement contract numbers, if applicable• Machine type number (Lenovo 4-digit machine identifier)• Model number• Serial number• Current system UEFI and firmware levels• Other pertinent information such as error messages and logsAs an alternative to calling Lenovo Support, you can go to http://www.ibm.com/support/entry/portal/Open_service_request to submit an Electronic Service Request. Submitting an Electronic Service Request will startthe process of determining a solution to your problem by making the pertinent information available to theservice technicians. The Lenovo service technicians can start working on your solution as soon as you havecompleted and submitted an Electronic Service Request.Collecting service dataTo clearly identify the root cause of a server issue or at the request of Lenovo Support, you might needcollect service data that can be used for further analysis. Service data includes information such as eventlogs and hardware inventory.Service data can be collected through the following tools:• Lenovo XClarity Provisioning ManagerUse the Collect Service Data function ofLenovo XClarity Provisioning Manager to collect system servicedata. You can collect existing system log data or run a new diagnostic to collect new data.• Lenovo XClarity ControllerYou can use theLenovo XClarity Controller web interface or the CLI to collect service data for the server.The file can be saved and sent to Lenovo Support.– For more information about using the web interface to collect service data, see .– For more information about using the CLI to collect service data, see .• Lenovo XClarity AdministratorLenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to LenovoSupport when certain serviceable events occur in Lenovo XClarity Administrator and the managedendpoints. You can choose to send diagnostic files to Lenovo Support using Call Homeor to anotherservice provider using SFTP. You can also manually collect diagnostic files, open a problem record, andsend diagnostic files to the Lenovo Support Center.You can find more information about setting up automatic problem notification within the Lenovo XClarityAdministrator at .• Lenovo XClarity Essentials OneCLI60 1U 18.5-inch Standard Console Installation and Maintenance Guide |
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