Keysight Self-Configured System Installation Guide 5-5Maintenance and SupportKeysight Support, Services, and AssistanceShipping an Item to Keysight for Service or RepairIf you wish to send an item from your system to Keysight Technologies forservice or repair:— Contact Keysight to open a service order. Refer to “Contacting Keysight”.— Include a complete description of the service requested or of the failure and— a description of any failed test and any error message.— Ship the item using the original or comparable anti-static packagingmaterials.Downloading the Online System Service GuideTo view the online Service Guide for your PNA or the N5292A test setcontroller, use the following steps:1. Go to www.keysight.com.2. In the Search box, enter the model number of the analyzer (Ex: N5292A)and click Search.3. Click Technical Support > Manuals.4. Click Service Manual.5. Click the service guide title to download the PDF file.6. When the PDF of the Service Guide is displayed, scroll through theContents section bookmarks to locate the information needed.Keysight Technologies reserves the right to reformat or replace theinternal SSD in the network analyzer, contained in this system, as part ofits repair. This will erase all user information stored on the hard disk. It isimperative, therefore, that you make a backup copy of your critical testdata located on the analyzer’s hard disk before shipping it to Keysight forrepair.There are two different service guides that support a millimeter wavesystem:— PNA service guide and— N5292A service guide