TM/ RM-1327GE Series46 Troubleshooting9 Troubleshooting9.1 Problems and SolutionsThis section contains troubleshooting tips for common problems. Generally, problems can easily besolved by following these instructions. If the following remedies fail to offer a solution to yourproblems, contact a JAI representative.9.1.1 Symptom: No VideoRemedies: Check that the following are properly connected and operational.• Power supplies• Power cables• Main power source• Shutter control• Async mode• Lens• Digital output cable• Analog video cable9.1.2 Symptom: Dark VideoRemedies: Check that the following are properly connected and operational.• Shutter selection• Iris opening on the lens9.1.3 Symptom: Non-Synchronized VideoRemedies: Check that the following are properly connected and operational.• Proper mode output• Frame grabber software camera selection9.2 Information and Support ResourcesFor further information and support:Phone: (408) 383-0300(800) 445-5444Fax:(408) 383-0301E-mail: camerasales.americas@jai.comMail: JAI, Inc. Sales Department625 River Oaks ParkwaySan Jose, CA 95134ATTN: Video ApplicationsWeb Site: www.jai.com