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Harman Martin DMX PowerPort 375 Series User Manual
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16 DMX PowerPort 375™ User ManualTroubleshootingProblem Probable cause(s) RemedyPower status LED does notlight.No power to product. Check that AC circuit is switched on. Check cablesand breakers.Fuse blown. Disconnect from power. Check both fuses. Replaceas described in this manual if necessary.Overload protection active.Output may be overloaded. See ‘PowerPortCapacity’ guide on www.martin.com. Check thatdevices are connected as specified and that thenumber of connected devices does not exceed themaximum permitted limit.Output may be short-circuited. Check wiring andrectify any faults.If overload protection is activated repeatedly andyou cannot find the cause, disconnect the unit frompower and contact Martin Service or an authorizedMartin service partner for assistance.Internal fault.Disconnect from power. Lethal current may bepresent inside the unit even if one of the two mainsfuses has blown. Do not attempt repairs yourself.Contact Martin Service or an authorized Martinservice partner for assistance.Data status LED does not lighteven when DMX/RDM inputcable is connected.Problem on data circuit. Check data cable and connectorsNo signal being sent. Check DMX controller.Internal fault.Disconnect from power. Do not attempt repairsyourself. Contact Martin Service or an authorizedMartin service partner for assistance.Creative Video fixtures do notrespond to Test control button.Fixtures not receiving 48 volt DC power. Check locally by pushing test button on eachaffected fixture.Circuit fault.Check connections and cables. Rectify any faults.Troubleshoot by substituting cables with knowngood cables.Defective fixture. Troubleshoot by substituting fixture with a knowngood fixture.Internal fault.Disconnect from power. Do not attempt repairsyourself. Contact Martin Service or an authorizedMartin service partner for assistance.Creative Video fixtures do notrespond to DMX / RDM controlsfrom lighting controller.Controller not set up correctly. Check configuration and settings at the controller.Fixtures not addressed correctly.Check fixture addressing at the controller. Checkfixture addressing and DMX mode settings viaRDM.Circuit fault.Check connections and cables. Rectify any faults.Troubleshoot by substituting cables with knowngood cables.Defective fixture. Troubleshoot by substituting fixture with a knowngood fixture.Internal fault. Disconnect from power. Do not attempt repairsyourself. Contact Martin Service or an authorizedMartin service partner for assistance.Table 2: Troubleshooting |
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