TROUBLESHOOTING GUIDETROUBLESHOOTING GUIDESYMPTOM POSSIBLE CAUSE SOLUTIONUnit does not turn on • Main Power Switch turned off • Press in Main Power Switch .• No AC power • Check AC power plug and make certain any switchedoutlet is turned on.Disc does not play • Disc loaded improperly • Load disc label-side up; align the disc with the guides andplace it in its proper position.• Incorrect disc type • Check to see that disc is CD, CD-R, CD-RW, VCD, MP3-CD, DVD-R andDVD-RW (standard conforming) or DVD-Movie; other types will not play.• Invalid Region Code • Use Region 1 disc only.• Rating is above parental preset • Enter password to override or change rating settings (see page 19).No picture • Intermittent connections • Check all video connections.• Wrong input • Check input selection of TV or receiver.• Progressive Scan output selected • Use Progressive Scan mode only with compatible TV.• Video Off feature active • Press Video Off Button Q to reactivate video circuitry(see page 29).No sound • Intermittent connections • Check all audio connections.• Incorrect digital audio selection • Check digital audio settings.• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes.• Surround receiver not compatible • Use analog audio outputs.with 96kHz PCM audioPicture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jumpfast forward or reverse play or show some distortion during rapid play.Some remote buttons do not operate • Function not permitted at this time • With most DVDs, some functions are not permitted at certainduring DVD play; prohibited symbol times (e.g., Track Skip) or at all (e.g., direct audio track selection).appears (see below)The OSD menu is in a foreign language • Incorrect OSD language • Change OSD language selection (see pages 19).The symbol appears • Requested function not available at • Certain functions may be disabled by the DVD itself duringthis time passages of a disc.Picture is displayed in the • Incorrect match of aspect ratio settings • Change aspect ratio settings (see page 17).wrong aspect ratio to discRemote control inoperative • Weak batteries • Change both batteries.• Sensor is blocked • Clear path to sensor or use optional outboard remote sensor.Disc will not copy to VCR • Macrovision protection • Many DVDs are encoded with Macrovision to preventcopying to VCR.34 TROUBLESHOOTING GUIDE