9TroubleshootingPROBLEM PROBABLE CAUSE/SOLUTIONCoffee tastes bad. • Coffeemaker needs cleaning.• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.• Poor coffee quality and freshness.• Poor water quality (use filtered or bottled water).Water on counter underunit.• Overfilled water reservoir. Also check cup used to fill reservoir. Some mugs/cups do not pourcleanly and can dribble water down the side of the cup and onto counter.Coffeemaker will notbrew.• Make sure you have allowed for the 2 minutes of cool-down time.• Check for water in water reservoir. If there is no water in the reservoir and the brew button ispushed, the unit will not brew.Coffee overflows frombrew basket.• Use removable holder for ground coffee.• Use a lesser amount of ground coffee.• When using whole bean coffee, a standard automatic drip coffee grind will yield best results.Be careful not to overgrind, since very finely ground coffee can cause overflow in this unit.Coffee overflows frommug or travel mug.• To prevent coffee overflowing from a mug/travel mug, use the same mug/travel mug to brewinto that was used to fill the water reservoir. Do not add more than 10 ounces (296 ml) ofwater.Water remaining inreservoir.• Added too much water. Remove single-serve pack and replace brew basket. Repeat brewingcycle.Noise or steam at theend of brew cycle.• Reduce amount of water in reservoir.• Brew a different type of single-serve pack.840225001 ENv09.indd 9 1/29/14 4:17 PM