11Questions?You can call us toll free at1-800-851-8900 in US1-800-267-2826 in CanadaTroubleshootingPOTENTIAL PROBLEMLeaks from dispenser.Coffee tastes bad.Coffee not brewing/unit will not turn on.Coffee brews slowly/coffee stops brewingbefore brew cycle iscompleted.PROBABLE CAUSE• Coffee grounds trapped in coffee tankdispensing mechanism under ring incoffee tank. See “To Clean Coffee Groundsfrom Tank.”• Coffeemaker needs cleaning. See “CleaningInstructions.”• Coffee ground other than automatic drip.See “How to Make Coffee.”• Coffee-to-water ratio unbalanced. See “How toMake Coffee.” Adjust for personal preference.• Poor water quality (use filtered or bottled waterto make coffee).• Clock model requires pressing Auto ON/OFFbutton twice. Light should have a steady glow.• Mineral deposits have built up. Clean thecoffeemaker. See “Cleaning Instructions.”• Water reservoir is empty.• Unit is unplugged.• Power outage.• Power surge. Unplug then plug the unit back in.• Clock blinking in program mode. Press PROGonce then press ON/OFF until indicator lightglows.• Clock model requires reset after power outage.• Coffeemaker needs cleaning. Clean thecoffeemaker at least every 30 days to maintainproper performance.• Excessive amounts of coffee.• Coffee ground too finely (not automaticdrip grind).• More than one paper filter in basket.• Poor quality paper filter.840160000 ENv03.qxd 4/5/07 8:49 AM Page 11