13TroubleshootingThe following circumstances do not constitute problems. Do not contact the maintenance serviceuntil the problem has been confirmed.Problem Possible causeThe washing machine fails to operatePoor connection to power supplyPower failureDoor is not properly closed (It will show E1)Machine has not been switched onWashing machine cannot be filledwith waterWater tap is not turned on (It will show E5)Water pressure is less than 0.05MpaThe inlet hose is kinkedWater supply failureThe program dial is not properly setThe door is not properly closedThe inlet hose filter is blockedThe machine is draining while isbeing filledThe height of the drainage hose is below 80cm (itshould be within 80-100cm)The drainage hose end is in waterDrainage failureDrainage hose is blocked (It will show E2)Drainage hose end is below 100cm above the floorlevelThe filter is blockedStrong vibration during spin dryingNot all packing bolts have been removedWashing machine is located on an uneven surfaceMachine load is over 6kg.Not all foam packing has been removed from the motorOperation stops before completionof a wash cycleWater or electricity failureWashing machine is in soak cycleOperation stops for a period of timeWashing machine is in soak cycleWashing machine gives an error message.Excessive foam in the drum, whichspilled to the distribution drawerThe detergent is not a low-foaming type or for manualwashExcessive use of detergent4ƽ Remove all the packing materials (including thefoam base)to prevent vibration during use, asshown in Fig.1.Upon opening of the package,water drops may be seen on the plastic bag andthe porthole. This is normal phenomenon resultingfrom water test in the factory.Fig . 1ƽ Check attachments and materials with reference to the followingƽ Dismantle the packing bolts as shown in Fig. 2.The packing bolts are designed for clamping anti-vibration componentsinside of the washing machine during the transportation process.Beforeuse:1. Remove the back plate;2. Remove the three packing bolts on the back plate and take out therubber hose;3. Replace the back plate;4. Fill the holes left by the packing bolts with plastic plugs.(Attention: The packing bolts and rubber hose should be kept in a safeplace for later use)Fig.3ƽ Adjusting the washing machineThere are adjustable feet under the bottom of the washing machine. Beforeuse, the washing machine should be adjusted, as shown in Fig. 3, so that itis level.Fig.2ModelHK1600TXVE/MEHK1400TXVE/MEQty Name Operationmanual1 1 1 1 4QualitycertificateWaterhoseDrainageholderPlasticplugsInstallationHK1200TXVE/MEHK1000TXVE/MEHK800TXVE/ME1 1 1 1 3