Troubleshooting 14–2NOTE: For troubleshooting information on Microsoft Operating Systemapplications, go to www.microsoft.com/mobile.You can use the following suggestions to troubleshoot problems with yourHP iPAQ.Problem SolutionI cannot seeanything on thescreen.• Be sure the HP iPAQ is powered on.• Be sure the HP iPAQ battery is charged.• Be sure the HP iPAQ is connected to the AC Adapter and theHP iPAQ Cradle.• Reset the device by using the stylus to lightly press theReset button.• Remove and replace the battery.I cannot keep mybattery charged.• Always keep the HP iPAQ connected to the AC Adapter when youare not using it.• Tap Start > Settings > System tab > Backlight icon. Inbacklight settings, place a checkmark in the check box next toTurn off backlight if device is not used for and select 30seconds to conserve more battery power.• Tap Start > Settings > System tab > Power > Advancedtab. In battery power settings, set the battery power To turn offdevice if not used for 2 minutes.• Turn off the Phone, Bluetooth, and all wireless connections whennot in use.• Check to make sure you are using an HP authorized battery.Unit will not turn on. Try one or all of the following:1. Reset the unit. Refer to the information on Resetting the Unit inChapter 1, “Getting to Know Your HP iPAQ Mobile Messenger.”2. Remove and replace the battery and wait for the unit to power on.3. Connect the unit to the AC Adapter connected to an electricaloutlet or to your connected HP iPAQ Cradle to rechargethe battery.Note: After you have tried the above solutions and your HP iPAQ stilldoes not turn on, visit the HP support Web site at www.hp.com/support.The backlight keepsturning off.In backlight settings, increase the amount of time the backlight stayson if not in use. From the Start menu, tap Settings > System tab >Backlight icon.Message displayson the HP iPAQscreen that thebattery is notrecognized.In this event, the HP iPAQ uses the remaining power available in thebattery, but the battery will not charge and the device may display ablinking red LED indicating low battery charge. It is recommendedthat you back up information stored on your HP iPAQ and purchasean HP authorized battery.
