Solving Hard Drive ProblemsTable F-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select theTools tab. Under Error-checking click Check Now.2. Use a utility to locate and block usage of bad sectors. Ifnecessary, reformat the hard disk.Disk transaction problem.Cause SolutionEither the directory structure is bad or there is a problem witha file.In Windows 7, click Start, expand Computer, and right-clickon a drive. Select Properties, and then select the Tools tab.Under Error-checking click Check Now.Drive not found (identified).Cause SolutionCable could be loose. Check cable connections.The system may not have automatically recognized a newlyinstalled device.See reconfiguration directions in the Solving HardwareInstallation Problems on page 103 section. If the system stilldoes not recognize the new device, check to see if thedevice is listed within Computer Setup. If it is listed, theprobable cause is a driver problem. If it is not listed, theprobable cause is a hardware problem.If this is a newly installed drive, run the Computer Setuputility and try adding a POST delay under Advanced >Power-On Options.The device is attached to a SATA port that has been hiddenin Computer Setup.Run the Computer Setup utility and ensure Device Availableis selected for the device's SATA port in Security > DeviceSecurity.Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay inAdvanced > Power-On Options.Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.1. Perform Drive Protection System (DPS) testing insystem ROM.Solving Hard Drive Problems 89
