HP C410 series User Manual

Contents

Solution 1: Clear any paper jams and make sure paper is loaded in the input traySolution: The product might have a paper jam or be out of paper. If you haveBackup Fax Reception enabled, the product might have stored the fax in memoryupon reception. After clearing the paper jam or loading paper in the input tray, theproduct automatically begins printing all the unprinted faxes from memory, in the orderthey were received. If you do not have Backup Fax Reception enabled, or if the faxwas not stored in memory for some reason (for example, if the product was out ofmemory), ask the sender to resend the fax.For more information, see:Load mediaCause: The product had a paper jam or was out of paper.If this did not solve the issue, try the next solution.Solution 2: Check for error messages on the displaySolution: If an error condition exists that is preventing the product from printingfaxes, review the display for information on the error condition. Make sure:• The product is on. Press the On button to turn on the product.• The product is set up correctly for faxing. See the printed documentation for moreinformation.• There is paper loaded in the input tray.• There is no paper jam.• The print carriage is not stalled or blocked. Turn off the product, remove anyobjects that are blocking the print cartridge carriage (including any packingmaterials), and then turn on the product again.• The print cartridge door is closed. If not, close the print cartridge door, as shownbelow:NOTE: If the product has an alignment message, you might be able to press thebutton next to OK to clear the message and resume faxing.After you resolve any problems found, the product can begin answering incoming faxcalls.Chapter 12174 Solve a problemSolve a problemDownloaded from ManualsPrinter.com Manuals