HDanywhere mHub Manual

Also see for MHUB: Quick start guide Quick start guide Manual Product guide Manual

Contents

HDanywhere mHub Manual Manual pdf 21 page image

mHubTroubleshootingShould you encounter a problem when using your mHub a soft power cycle or hard reset of the unit shouldresolve most issues.To perform the hard reset:Power down every device connected to the central hub: all input sources and all HDTVs. Now power down thecentral unit itself. Leave off at the mains for at least ten to fifteen minutes. Finally connect and power on thematrix again as if doing it for the very first time (see pages 11-14)ISSUE 1: No/intermittent picture on HDTV, blocky images or sparklesFault findingDrop the output resolution of the source device down to 1080i or 720p. If the picture appears correctly on theHDTV this indicates a bandwidth issue with the Cat cable run. The available bandwidth is too low for 1080ptransmission. Check that the Cat cable is not bent, knotted, kinked or distorted in any way- this would preventthe high frequency signals from traveling throughout the intended length.Ensure that the RJ45 connectors are fully inserted and click locked firmly into place to ensure perfect connectorconnection.This can be caused by:● Electromagnetic interference affecting the Cat5e/6/7 cable due to proximity to power lines.● Imperfect RJ45 connector termination● Use of wallplates or patch panels that cause too much bandwidth drop● Poor quality Cat cabling or internal cable strand breakages caused by poor production● Installation bending/strain/damage.Possible fixes:● Relocate cable run away from possible interference from power line (minimum 60cm)● Re-terminate RJ45 connectors or replace with better quality connectors● Remove wallplates and patch panels, replacing with direct cable runs and brush plates.● Upgrade to better quality Cat5e/6/7 cable.ISSUE 2: IR control not working, or only working intermittentlyFault finding● Check the batteries in your remote control.● Check that only IR cables labelled RX are connected to the TV Receivers and TX to the central hub.● Double-check and reposition the IR TX emitters so they are directly over the IR receiving windows on thesource devices.● Connect each IR cable one at a time until the last IR cable connected introduces the fault. Oncediscovered contact HD Connectivity for replacement IR cable. (support@hdconnectivity.com)A separate troubleshooting info sheet may be available for more complex issues. If you do not resolve your issueafter reading this, email support@hdconnectivity.com with as much information about your set-up and thesymptoms as possible.HDanywhere.co.uk21