CHAPTER 7: Troubleshooting94Safety guidelinesWhile troubleshooting your computer, follow these safetyguidelines:First stepsIf you have problems with your computer, try these thingsfirst:• Make sure that the power cord is connected to yourcomputer and an AC outlet and that the AC outlet issupplying power.• If you use a power strip or surge protector, make surethat it is turned on.• If a peripheral device (such as a keyboard or mouse)does not work, make sure that all connections aresecure.• Make sure that your hard drive is not full.• If an error message appears on the screen, write downthe exact message. The message may help GatewayCustomer Care in diagnosing and fixing the problem.WarningNever remove your computer case cover while your computer is turnedon and while the modem cable, network cable, and power cord are connected.WarningMake sure that you are correctly grounded before accessing internalcomponents. For more information about preventing damage from staticelectricity, see “Preventing static electricity discharge” in your hardwarereference.WarningTo avoid bodily injury, do not attempt to troubleshoot your computerproblem if:- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead, unplug your computer and contact a qualified computer technician.
