CHAPTER 6: Troubleshooting88• If only one or two items of software or hardware havestopped working correctly, the problem may be solvedby re-installing the software or the hardware drivers. Torecover software and drivers that were pre-installed atthe factory, see “Recovering pre-installed software anddrivers” on page 88. For instructions on reinstallingsoftware and drivers that were not pre-installed, seethat product’s documentation or support Web site.• If re-installing software or drivers does not help, then theproblem may be solved by returning your system to aprevious state when everything was working correctly.For instructions, see “Using Microsoft System Restore” onpage 94.• If nothing else has solved the problem and you want toreturn your system to factory condition, see “Recoveringyour system to its factory condition” on page 96.If you upgrade or exchange your hard drive or if your harddrive is completely erased or corrupted, your only option forsystem recovery may be to reinstall Windows from theWindows DVD, then recover your pre-installed software anddevice drivers using recovery discs that you created. (Yourcomputer must have a DVD-compatible drive to use theseoptions.)• To re-install Windows using the Windows DVD, see“Recovering your system using the Windows DVD” onpage 98.• To re-install your pre-installed software and devicedrivers using recovery discs, see “Recoveringpre-installed software and drivers using recovery discs”on page 92.Recovering pre-installed software and driversYou can perform a partial recovery by recovering the softwareand device drivers that were pre-installed at the factory. If youneed to recover software that did not come pre-installed onyour system, you need to follow that software’s installationinstructions.You can recover pre-installed software and drivers from a setof recovery discs (you must create the discs) or by usingGateway Recovery Center.
